Client Retention Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱4,500 - ₱6,000
Customer Success Professional

We are looking for an exceptional professional to join our team as a Customer Success Manager.

The ideal candidate will be responsible for ensuring the highest level of service delivery to our clients. As a key member of our team, you will work closely with internal departments to ensure client needs are fulfilled effectively.

You will be the voice of the customer, providing internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.

  • Stay up-to-date on product development and the latest releases.

  • Conducting business reviews to ensure clients are satisfied with their products and services.

  • Keeping up on trends, changes, and competitor actions that might affect the client.

  • Bring in new ideas and craft approaches to delight our customers.

Key Requirements:

  • 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.

  • Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial).

  • Proactive approach to problem-solving within the company.

  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.

  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary).

  • Strong interpersonal skills and an ability to build rapport with customers.

  • Possess a passion for start-ups or dynamic environments.

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