Strategic Retention Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱1,000,000
Job Overview

We are seeking a high-performing Customer Success Manager to join our organization. This role plays a critical part in improving customer retention by developing data-driven strategies and designing intuitive user experiences.

Key Responsibilities:
  • Identify, monitor, and analyze key customer metrics to inform retention initiatives.
  • Collaborate with cross-functional teams to enhance UI/UX and reduce churn.
  • Design and implement solutions to improve navigational flow and usability.
  • Align retention efforts with business objectives through strategic partnerships.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve complex problems quickly and efficiently.
Requirements:
  • Demonstrated expertise in SaaS, user journey mapping, and usability principles.
  • Strong understanding of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.
Why Join Us?

We offer a dynamic and innovative work environment where you can grow professionally and make a meaningful impact. Collaborate with passionate individuals who share your passion for excellence.

Job Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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