Experience Leader

3 days ago


Baguio City, Cordillera, Philippines beBeeRelationship Full time ₱3,000,000 - ₱4,000,000
Job Title: Customer Relationship Manager

We are seeking a strategic, results-driven Customer Relationship Manager to lead our CRM strategy.

  • Customer-obsessed, with a passion for creating impactful experiences
  • Hands-on experience with CRM tools and marketing automation programs
  • Analytical to interpret data, generate insights, and optimise performance

Main Responsibilities

CRM & Loyalty Strategy

  • Develop the strategy and lead execution of the CRM and Loyalty strategy across channels
  • Manage CRM vendor partnerships and lead platform evaluations that powers advanced segmentation & automation

Customer Insights

  • Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value

Team Leadership

  • Own overall CRM KPIs, including new customer acquisition, retention, and engagement

Qualifications & Experience

  • Bachelor's degree in Marketing, Business or a related field
  • Min. 5 years of experience in a CRM role, preferably in retail or e-commerce

Benefits

  • Flexible work arrangement
  • Staff wellness programme
  • Learning and career development opportunities
  • #TeamLB perks (staff discount off products, corporate partnerships)


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