Senior Customer Experience Specialist

1 day ago


Baguio City, Cordillera, Philippines beBeeRelationship Full time $92,462 - $124,978
Job Overview

A global leader is seeking a highly skilled professional to drive customer success through our products and services.

Responsibilities
  • Maintain and improve customer plans, value plans, and other essential assets.
  • Conduct regular meetings with customers to ensure governance frameworks are met.
  • Partner with sales teams, services teams, and partners to deliver successful outcomes for customers.
  • Demonstrate strong commercial, technical, and business acumen, combined with exceptional relationship-building skills.
  • Prepare and present business proposals, analyzing data and making informed recommendations.
  • Maximize revenue by recommending value-added services or participating in sales performance programs.
  • Develop account and territory plans to drive growth, retention, and on-time renewals.
  • Ensure high customer satisfaction rates while managing expectations and delivering excellent service.
  • Operational excellence in managing and maintaining up-to-date customer contracts and renewals.


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