Customer Service Leadership Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱2,000,000
Job Description","

We are seeking a seasoned Customer Service Team Lead who can elevate our customer support teams to deliver exceptional service for e-commerce brands.

","Key Responsibilities","
  • ","
  • Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.","
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.","
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.","
","Requirements","
  • ","
  • Personal computer with at least an i5 processor (or equivalent).","
  • Minimum 20 Mbps internet speed (both upload and download).","
","Qualifications","
  • ","
  • Minimum 3 years of leadership experience in a customer service environment.","
  • Proven background in e-commerce customer service, preferably with Shopify, BigCommerce, or Amazon experience.","
  • Strong command of English, both written and spoken.","
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.","
  • Track record in managing KPIs, attendance, and performance with precision.","
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.","
  • Ability to assess team well-being and provide support where needed.","
  • Analytical skills to create, interpret, and act on performance reports.","

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