Customer Service Specialist

2 days ago


Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱1,500,000 - ₱1,800,000
Job Summary

We are seeking a skilled and experienced Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support across various channels, including inbound calls, email, live chat, and social media.

This role emphasizes ownership of every interaction in order to drive customer satisfaction and increase profitability for the business. As a key member of our team, you will play a critical role in casting our company vision and spreading audio bliss through thoughtful product curation, accurate information, and expert advice.

Duties/Responsibilities
  • Provide Timely Support

Respond to customer inquiries in a timely and efficient manner, using strong verbal and written communication skills to resolve issues and provide solutions.

Deliver Exceptional Customer Experience

Work closely with customers to understand their needs and preferences, and deliver personalized service that meets or exceeds their expectations.

Build Lasting Customer Relationships

Foster long-term relationships with customers by taking ownership of their issues and resolving them quickly and effectively.

Take Accountability for Customer Outcomes

Assume responsibility for ensuring that customers realize their desired outcomes, and take proactive steps to prevent issues from arising.

Required Skills and Qualifications
  • Strong Proficiency with Computer Applications

Proficient in using computer applications, including software and hardware tools, to perform tasks efficiently and effectively.

Excellent Communication and Interpersonal Skills

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