Customer Service Strategist

1 day ago

Calamba, Calabarzon, Philippines beBeeExcellence Full time ₱1,800,000 - ₱3,000,000
Customer Support Expert

We are seeking a seasoned Customer Support Specialist to lead and manage our customer service function. As a key member of our team, you will develop and implement strategies to deliver high-quality support experiences to our clients and partners.

This role requires strong leadership skills, excellent communication abilities, and a proven track record of scaling customer service operations in fast-paced environments. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.

Key Responsibilities:
  • Lead the customer service team to deliver outstanding support experiences
  • Develop and implement customer service strategies to meet business goals and client expectations
  • Maintain and improve customer service metrics to drive continuous improvement
Requirements:
  • Minimum 6 years of experience in customer service for a tech or SaaS company
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies
  • Proven track record of leading and scaling customer service operations in a fast-paced environment
  • Proficiency with customer support platforms and CRM systems
  • Exceptional problem-solving skills and proactive approach to resolving customer challenges
  • Strong communication and interpersonal skills
  • Data-driven mindset with ability to interpret support metrics and translate them into actionable improvements
What We Offer:
  • Fully remote work environment
  • Competitive remuneration package
  • Flexible leave
  • International environment
  • Performance bonus and stock options after 6 months

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