Customer Service Advocate

2 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱2,700 - ₱4,100
Customer Care Specialist

This role is ideal for those who are passionate about delivering exceptional customer service and ensuring a seamless user experience.

As a key member of our team, you will be responsible for providing support to customers via chat and email, guiding them through the app and addressing any concerns they may have.

  • Key Responsibilities:
  • Provide expert-level support to customers, responding promptly to their queries and resolving issues in a timely manner.
  • Act as a liaison between customers and our development team, communicating customer feedback and suggestions for product improvement.
  • Collaborate with various teams to drive business growth and achieve company objectives.
Requirements:
  • Demonstrated expertise in customer support or service, preferably in the financial services industry.
  • Exceptional problem-solving and decision-making skills, with the ability to think critically and outside the box.
  • Excellent communication and interpersonal skills, with the ability to build trustful relationships with customers.
  • Ability to manage multiple tasks and priorities, working effectively under pressure in a fast-paced environment.

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