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Customer Facing Technical Support Engineer

2 weeks ago

Pasig, National Capital Region, Philippines Finastra Full time
US Payments, Customer Support Team

We are a dedicated team within Finastra, responsible for providing exceptional customer support to our clients using Finastra payments systems and customer systems. Our team works collaboratively with various stakeholders to ensure seamless customer support.

The Technical Support Engineer will play a critical role in this team, working closely with internal stakeholders to provide functional application support and technical configuration support to our customers.

Key Responsibilities:

  • Provide technical support to customers using Finastra payments systems and customer systems.
  • Collaborate with internal stakeholders to resolve customer issues.
  • Develop and maintain documentation related to daily operations.

Requirements:

  • Minimum of 2 years of experience in technical support.
  • Strong technical skills, including knowledge of SQL, Power BI, MQ, SoapUI, Jenkins, Unix, and Java.
  • Excellent communication and customer support skills.