Customer Technical Support

4 weeks ago


Pasig, National Capital Region, Philippines JK Network Services Full time
COMPANY PROFILE: A Business process outsourcing company which is a good innovator on providing scalable digital solutions.Position: Customer Technical Support (Home Appliances)Company Industry: BPO Company Work Location: PasigWork Schedule: Shifting ScheduleSalary: Php 30,000- 47,000Work Set Up: OnsiteBENEFITS:
•Government Mandated Benefits
•Insurance
•13th month pay
•Company Events
•Paid TrainingsJOB REQUIREMENTS:
•Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
•Experience in Technical support for Home Appliances (Aircon and Refrigerator)
•Ability to diagnose and troubleshoot basic technical issues
•Excellent problem-solving and communication skills
•Ability to provide step-by-step technical help, both written and verbalJOB RESPONSIBILITIES:
•Provide technical assistance for washers and dryers, resolving frequent problems and debugging error codes, and guiding UK authorized service centers over the phone.
•Proper product care, maintenance advice, and usage to maximize performance.
•For complicated repairs, work together with field specialists and supply supporting paperwork.
•Keep abreast of new developments in washer and dryer technology and model characteristics.
•Update the knowledge base to provide easy access to solutions for often encountered issues.RECRUITMENT PROCESS: (ONLINE)~ Hr Interview~ Technical Assessment~ Hiring Manager Interview~ Job offer

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