Technical Support Services Engineer

4 days ago


Pasig, National Capital Region, Philippines Zig Zag Offshoring Full time
Key Responsibilities
  • Provide first-line technical support to customers via email/ticket, balancing empathy with fact finding, troubleshooting, and resolution.
  • Diagnose and troubleshoot complex technical issues.
  • Guide customers through step-by-step solutions and escalate complex issues as necessary.
  • Exhibit strong end-to-end ownership of customer issues and adherence to SLAs, even when assigned to other internal stakeholders.

In addition, you will provide training and resources to customers for self-service support, assist with technical customer onboarding processes, and document customer interactions, issues, and resolutions in the ticket management system.



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