Technical Support Services Engineer
4 days ago
- Provide first-line technical support to customers via email/ticket, balancing empathy with fact finding, troubleshooting, and resolution.
- Diagnose and troubleshoot complex technical issues.
- Guide customers through step-by-step solutions and escalate complex issues as necessary.
- Exhibit strong end-to-end ownership of customer issues and adherence to SLAs, even when assigned to other internal stakeholders.
In addition, you will provide training and resources to customers for self-service support, assist with technical customer onboarding processes, and document customer interactions, issues, and resolutions in the ticket management system.
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Technical Support Specialist
12 hours ago
Pasig, National Capital Region, Philippines JK Network Services Full timeCompany Overview:JK Network Services is a Business Process Outsourcing company that provides scalable digital solutions. We are committed to delivering exceptional customer service and technical support to our clients.Salary:The compensation package for this role includes a salary range of PHP 30,000-47,000 per month.Job Description:We are seeking a skilled...
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Customer Technical Support
2 weeks ago
Pasig, National Capital Region, Philippines JK Network Services Full timeCOMPANY PROFILE: A Business process outsourcing company which is a good innovator on providing scalable digital solutions.Position: Customer Technical Support (Home Appliances)Company Industry: BPO Company Work Location: PasigWork Schedule: Shifting ScheduleSalary: Php 30,000- 47,000Work Set Up: OnsiteBENEFITS:•Government Mandated...
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Technical Support Engineer
2 weeks ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeResponsibilitiesResearch and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limitsTalk clients through a series...
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Technical Support Escalation Engineer
4 days ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert:Pasig, PHRequisition Number: 98470Technical Support Escalation EngineerLocation: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Now is the time...
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Technical Service Expert
3 hours ago
Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is currently hiring Service Desk Analysts and Service Operations Analysts to join its team.Job OverviewWe are seeking talented individuals who are passionate about delivering top-notch support services to our clients. As a key member of our team, you will be responsible for analyzing and resolving technical issues,...
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IT Technical Support Engineer
1 day ago
Pasig, National Capital Region, Philippines Stealth Monitoring, Inc. Full timeThe Service Desk RoleThis is an Entry-Level IT position under the Service Desk team at Stealth Monitoring, Inc. The role is responsible for providing technical support to internal employees.Key TasksSetup, configure and deploy workstation computers and laptops in compliance with enterprise standards.Coordinates and escalates to Senior Service Desk Engineers,...
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Technical Support Engineer
5 days ago
Pasig, National Capital Region, Philippines Tamaray People Solutions Corporation Full timeTechnical Support Engineer (CCTV Industry)Tamaray People Solutions CorporationOn-site - Pasig 1-3 Yrs Exp Bachelor Full-timeJob Description• Perform functional tests of board and system level products.• Test and troubleshoot board failures.• Set up and operate machines/equipment/fixtures needed to perform repair and testing process.• Keep track of...
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Technical Support Specialist
18 hours ago
Pasig, National Capital Region, Philippines Stealth Monitoring Full timeStealth Monitoring is a leading provider of remote live real-time video surveillance security camera monitoring services. We are seeking an Entry-Level IT professional to join our Service Desk team as a Deskside Support Engineer.About the RoleThe Deskside Support Engineer will be responsible for providing technical assistance to resolve hardware and software...
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Technical Support Engineer
1 week ago
Pasig, National Capital Region, Philippines Tamaray People Solutions Corporation Full timeOn-site - Pasig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionManage all technical aspects during the distribution or projects of Hikvision products;Provide products demo, service, maintenance, and upgrades for customers;Create, manage and contribute to technical support guides and supporting troubleshooting documentation as needed;Provide product...
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Technical Field Service Coordinator
1 week ago
Pasig, National Capital Region, Philippines Infinity Outsourcing Services Full timeInfinity Outsourcing Services is urgently in need of manpower for Collins International Trading Inc.Duties and Responsibilities:* Overseeing and optimizing production and equipment maintenance.* Implementing and maintaining quality control standards.* Coordinating with technicians to facilitate updates and improvements in repairing processes.* Managing...
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Technical Field Service Coordinator
2 weeks ago
Pasig, National Capital Region, Philippines Infinity Outsourcing Services Full timeInfinity Outsourcing Services is urgently in need of manpower for Collins International Trading Inc.Duties and Responsibilities:* Overseeing and optimizing production and equipment maintenance.* Implementing and maintaining quality control standards.* Coordinating with technicians to facilitate updates and improvements in repairing processes.* Managing...
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Support Engineer
4 days ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert.Pasig, PHRequisition Number: 98470Technical Support Escalation EngineerLocation: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Unlock New...
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Technical Support Specialist
7 days ago
Pasig, National Capital Region, Philippines Stealth Monitoring Full timeAt Stealth Monitoring, we're looking for a skilled Deskside Support Engineer to join our Service Desk team. As an Entry-Level IT position, this role is responsible for providing basic technical support for hardware and software, applications, and technical issues.About UsWe're North America's leading provider of remote live real-time video surveillance...
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Technical Support Staff
1 week ago
Pasig, National Capital Region, Philippines Robinsons Land Corporation Full timeTechnical Support Staff - Electrical EngineeringThe Technical Support Staff is responsible for the technical audit of utility (water, electricity) consumption readings.QUALIFICATIONS:Bachelor's Degree in Electrical EngineeringNo work experience required. Fresh graduates are welcome to apply.Seniority LevelEntry levelEmployment TypeFull-timeJob...
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Deskside Support Engineer
1 day ago
Pasig, National Capital Region, Philippines Stealth Monitoring Full timeStealth Monitoring is looking for talented individuals like you Be the next Deskside Support Engineer. The Deskside Support Engineer is an Entry-Level IT position under the Service Desk team. The role is responsible for providing basic technical support for hardware and software, application, and technical issues.About the companyStealth Monitoring is North...
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Technical Support Escalation Specialist
4 days ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert.Pasig, PHRequisition Number: 98470Technical Support Escalation EngineerLocation: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Today, every...
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Associate Technical Engineer
3 days ago
Pasig, National Capital Region, Philippines Finastra Full timeResponsibilitiesWhat will you contribute?Reporting to the Technical Support Manager, the Associate Technical Engineer is the key interface between Finastra clients on one side and Universal Banking Customer Support organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The...
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Technical Support Specialist
5 days ago
Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full timeAbout the Role:As a Senior Customer Support Associate for our technical support team, you'll be the first point of contact for our customers, helping them with technical questions and issues.We're looking for someone who is passionate about providing excellent customer service and has a strong understanding of software applications.The ideal candidate will...
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Service Delivery Manager
1 day ago
Pasig, National Capital Region, Philippines Support Services Group Full timeBusiness Process Lead Job DescriptionWe are seeking a highly skilled Business Process Lead to join our team at Support Services Group. As a Business Process Lead, you will be responsible for leading the development and implementation of operational strategies to drive business growth and improvement.You will lead a team of process improvement specialists to...
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Spanish Bilingual Service Representative
6 days ago
Pasig, National Capital Region, Philippines Support Services Group Full timeJob OverviewWe are looking for a talented and motivated individual to fill the position of Spanish bilingual agent. This role offers an exciting opportunity to join our global contact center solutions company and contribute to delivering exceptional customer experiences.About the RoleThis is a full-time position requiring fluency in Spanish and local...