Remote Customer Support Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeJob Full time ₱50,000 - ₱100,000
Customer Service Representative Opportunity

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional service to our clients by handling inbound and outbound calls, resolving customer issues efficiently, and delivering solutions that meet their needs.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing situations. They will also have strong problem-solving skills, with the ability to research and retrieve information across systems to support customer needs.

In addition to these skills, the successful candidate will have prior call center experience, a high school diploma or equivalent, and strong proficiency in English, both written and spoken.

This is a wonderful opportunity for someone who thrives on creating memorable customer experiences and is committed to delivering exceptional service. If you are a natural problem solver who is passionate about helping others, we encourage you to apply for this exciting role.

About the Role
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications

To be considered for this position, you must have:

  • A high school diploma or equivalent.
  • Prior call center experience.
  • Strong proficiency in English, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving skills.
Benefits

We offer a comprehensive benefits package, including:

  • HMO coverage.
  • Dental coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
Working Conditions

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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