
Remote Customer Support Specialist
1 week ago
We're seeking a skilled and empathetic Customer Support Agent to join our growing operations team. In this role, you'll be the first point of contact for our business clients, ensuring a seamless experience through prompt, solution-driven support. You'll work collaboratively with internal teams and build long-term relationships with our partners by delivering exceptional service.
Key Responsibilities:
- Act as the primary point of contact for B2B clients via email and chat.
- Handle incoming support inquiries with professionalism, empathy, and efficiency.
- Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
- Maintain accurate records of client interactions and issue resolutions in CRM systems.
- Identify recurring problems and escalate them appropriately to internal stakeholders.
- Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Required Skills & Experience:
- 1–3 years of experience in customer support, account management, or operations (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Comfortable working with CRM and ticketing systems.
- Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
- Knowledge of industry trends is a plus.
Work Environment:
- Remote position.
- New York time zone.
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