Remote Customer Support Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $40,000 - $60,000
Customer Support Specialist

We are seeking a skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing excellent customer service via chat, email, or phone.

Your primary focus will be on handling inquiries related to product information, order tracking, returns, and account concerns. You will utilize Gorgias and Shopify to manage tickets and deliver fast and accurate support.

To ensure a consistent customer experience, you will need to stay informed on product updates and support practices.

  • Respond to customers in a professional and friendly manner.
  • Handle inquiries related to product information, order tracking, returns, and account concerns.
  • Utilize Gorgias and Shopify to manage tickets and provide fast and accurate support.
  • Stay informed on product updates and support practices to ensure a consistent customer experience.
About the Role

This is a fantastic opportunity for individuals who enjoy working in a remote environment and are looking for a challenging role that requires strong communication skills, problem-solving abilities, and attention to detail.

What We Offer
  • A competitive salary with annual performance-based increases.
  • Paid time off so you can rest and recharge.
  • Health and dental insurance or a health stipend to make you feel your best.
  • Holiday bonuses in appreciation of your hard work.
  • Fully remote setup - work from anywhere you're comfortable.
  • Opportunities to grow with us as we scale.
Requirements
  • Excellent written and spoken English communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Comfortable working independently and handling multiple conversations at once.
  • Empathetic, patient, and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.

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