Expert Client Care Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeHomecare Full time ₱4,500,000 - ₱6,000,000
Job Title: Homecare Scheduler

 

This role is responsible for ensuring seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs.

 

The Homecare Scheduler serves as a vital link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly.

 

Key Responsibilities:

Scheduling (70%)
  • Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
  • Adjust schedules for emergencies, last-minute absences, and urgent client needs.
  • Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
  • Act as the main contact for caregivers, handling availability, assignments, and policy updates.
  • Address client inquiries and assist with onboarding new clients into the scheduling system.
  • Maintain accurate records in scheduling software, tracking availability and backup schedules.
  • Resolve scheduling conflicts and caregiver disputes efficiently.
Bookkeeping (30%)
  • Keep financial records updated in QuickBooks, auditing and reconciling reports.
  • Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
  • Ensure timely invoicing and payment collection from clients.

Week 1 – Immediate Tasks & Onboarding:

  • Get onboarded to company processes, scheduling software, and caregiver-client matching protocols.
  • Shadow senior team members to understand workflow and client expectations.
  • Begin managing lower-risk scheduling assignments under supervision.
  • Develop familiarity with caregiver profiles, availability, and specific client care needs.
  • Attend daily scheduling meetings and start contributing to coverage solutions.

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