Bilingual Customer Advocate

19 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱25,000 - ₱30,000
Job Title:

Customer Experience Representative

Job Description:

As a customer-facing professional, you will interact with clients from French-speaking regions. Your role involves addressing their concerns and queries in a timely, friendly, and accurate manner via phone calls and live chat.

  • Deliver prompt support to customers in both English and French.
  • Analyze customer issues and provide step-by-step solutions.
  • Record all customer interactions accurately.
  • Identify trends and contribute to process improvement.
  • Collaborate with your team to stay updated on key priorities.
  • Represent the organization with professionalism, care, and patience.
Requirements:
  • Fluency in both English and French (spoken and written).
  • At least one year of customer service experience (remote or e-commerce preferred).
  • Bilingual customer support experience is advantageous.
  • Proficiency in tools such as Zendesk, Gorgias, Shopify, or similar platforms is beneficial.
  • A calm demeanor under pressure and a solution-oriented approach.
  • Strong attention to detail and a genuine desire to assist others.
  • Comfortable working remotely and collaborating with a distributed team.
Benefits:
  • Permanent remote work arrangements allowing flexibility.
  • Competitive pay with annual performance reviews.
  • Paid time off for rest and rejuvenation.
  • A monthly health stipend.
  • Performance-based bonuses tied to Key Performance Indicators.
  • A culture valuing growth, accountability, and human connection.

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