Customer Advocate

9 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time $60,000 - $80,000
Remote Customer Support Role

As a valued member of our customer-facing team, you will play a pivotal role in delivering exceptional support to our clients worldwide.

This is a fully remote position where you'll leverage digital tools to provide fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities:
  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through our platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.

You will work closely with cross-functional teams to deliver high-quality support experiences for our clients. The ideal candidate will have excellent communication skills, technical aptitude, and a customer-first mindset. Experience in customer support, preferably in fintech, SaaS, or professional services, is highly desirable.

This role offers opportunities for personal growth and development, including training programs and collaboration with cutting-edge technology. If you're passionate about providing top-notch support and have a desire to make a meaningful impact, we encourage you to apply.

Benefits

We offer competitive monthly remuneration, generous paid time off, and holiday schedules. Certain staff are also eligible for our employee share ownership plan and can share in the upside of our growth trajectory as we work toward listing on a prominent stock exchange.

Join Our Community

At our organization, we value diversity, equity, and inclusion. We strive to create a culture of kindness, humility, and respect where everyone feels welcome and supported. Join us in shaping a positive and inclusive environment that benefits both our employees and clients.

Why Work With Us?

Our company is committed to making a lasting impact by leveraging technology to drive innovation and social change. By joining our team, you'll be part of a dynamic community that prioritizes sustainability, inclusivity, and social responsibility. Together, we can create a better future for all.

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