Bilingual Customer Support Specialist

2 days ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $45,000
Job Summary

We are seeking a highly skilled and motivated Spanish Bilingual Customer Service Representative to join our team and provide outstanding support to our clients.

The successful candidate will be responsible for attending to inbound/outbound calls, emails, and chat services, providing exceptional customer service and resolving any concerns in a timely and professional manner.

Key Responsibilities
  • Receive and respond to customer inquiries via phone, email, and chat
  • Listens to customer needs, understands the issue, and resolves it promptly
  • Researches systems to find missing information and coordinates with other departments to resolve issues
  • Follows established processes and procedures to complete tasks in a courteous and professional manner
  • Utilizes technology and systems to complete tasks efficiently
  • Follows all required scripts, policies, and procedures
  • Utilizes knowledge base and training to accurately answer customer requests
  • Complies with requirements surrounding confidential information and personal data
  • Escalates customer concerns to managerial team as needed
  • Ensures first call resolution through problem-solving and effective call handling
RequirementsSkills and Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Fluent Spanish and English language skills (reading, writing, speaking)
  • 6 months experience in voice, email, and chat support in a call center environment
  • Excellent organizational, written, and verbal communication skills
  • Familiarity with computer applications and ability to learn new systems quickly
  • Basics knowledge of Microsoft Office Suite
  • Able to type swiftly and accurately (40+ words per minute with 95% accuracy)
  • Grammar Assessment passing score > 85%
  • Excellent comprehension skills score > 90%
  • Knowledge of CRM platforms advantageous
  • Able to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Ability to multitask, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Able to thrive in fast-paced environments
  • Excellent interpersonal skills and ability to build relationships with colleagues and customers
  • Highly reliable with ability to maintain regular attendance and punctuality
  • Flexible to work shifts, including weekends and holidays
Benefits
  • HMO
  • Full salary pay upon training
  • Free meal during training
  • Medical/Dental coverage
  • Career growth and learning opportunities
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonus
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus more in-office rewards, raffles, recognition gifts, treats
Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

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