Multilingual Customer Service Expert

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000
Customer Service Representative

We are seeking a skilled and multilingual customer service representative to join our team. In this role, you will be responsible for providing exceptional support to our clients in both English and Spanish.

The ideal candidate will possess strong communication skills, the ability to work in a fast-paced environment, and a commitment to delivering high-quality results.

In addition to a competitive salary, we offer a range of benefits including opportunities for professional growth and development.

To succeed in this role, you must have a strong attention to detail, excellent problem-solving skills, and the ability to work collaboratively as part of a team.

Key Responsibilities:

  • Language Support: Provide clear and accurate communication across both languages.
  • Customer Engagement: Manage inbound and outbound calls, assist with billing inquiries and account updates, and provide general support.
  • Documentation: Document customer interactions with precision and attention to detail.
  • Issue Escalation: Escalate complex issues to the appropriate teams when necessary.
  • Performance Targets: Achieve daily and monthly performance targets.

Qualifications:

  • Age Requirement: Must be 18 years or older.
  • Education: High school diploma or GED.
  • Bilingual Fluency: Bilingual fluency in English and Spanish (spoken and written).
  • Communication Skills: Strong listening and interpersonal communication skills.
  • Flexibility: Ability to work flexible shifts, including weekends and holidays.
  • Attention to Detail: Excellent attention to detail and organizational abilities.

Preferred Qualifications:

Experience: Previous experience in a bilingual customer service or call center role.

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