Multilingual Customer Service Representative

1 week ago

Manila, National Capital Region, Philippines beBeeBilingual Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading Business Process Outsourcing company that delivers tailored solutions to meet client needs. We're seeking a highly motivated and dedicated Spanish Bilingual Call Center Associate who can deliver exceptional customer service across multiple channels.

  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow established protocols and procedures for delivering quality support.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Compensation and Benefits:

Competitive compensation package including HMO coverage, dental coverage, meal allowances during training, career growth opportunities, loyalty bonuses, employee shuttle services, company events, and off-site activities.

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