Highly Motivated Customer Service Expert

18 hours ago

Cainta, Calabarzon, Philippines beBeeSupport Full time ₱18,000 - ₱24,000

Technical Support Specialists provide high-quality customer service and technical assistance to our customers.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat in a timely manner

Providing technical support and assistance to customers in a courteous and effective manner

Resolving customer issues and escalating complex problems to the appropriate department

Assisting customers in setting up and troubleshooting technical issues with software and hardware

Developing and maintaining product knowledge and expertise to provide customers with accurate and up-to-date information

Requirements:
  • More than 1 year of technical support experience
  • Excellent English communication skills (oral and written)
  • A complex thinker and technical thinker to understand the products and services provided by the customers they will be supporting
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Basic technical support background
  • Experience in answering chats, emails, and calls
  • A positive attitude towards work and a willingness to learn
  • Empathetic to customers
  • Calm under pressure
Benefits:

This is a project-based opportunity that offers flexibility and autonomy. You will have the opportunity to develop your skills and expertise while working remotely from anywhere in the world.

About the Opportunity:

As a Technical Support Specialist, you will be part of a global team dedicated to delivering exceptional customer experiences. You will have the opportunity to work with a diverse range of customers and products, and to develop your skills and expertise in a dynamic and fast-paced environment.

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