Customer Service Representative

13 hours ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional customer experiences through phone, email, and chat support.

  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.

To succeed in this role, you must have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should also be proficient in using technology platforms and have a strong understanding of customer service principles.

The ideal candidate will be fluent in Spanish and English (spoken and written), have a minimum 6 months of experience in voice, email, and chat support, and possess a high school diploma or equivalent. If you are a driven and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Customer Communication: Provide clear and concise responses to customer inquiries via phone, email, and chat.
  • Issue Resolution: Research and resolve customer complaints in a timely and professional manner.
  • Team Collaboration: Coordinate with other departments to ensure seamless customer service delivery.

Requirements:

  • Language Skills: Fluency in Spanish and English (spoken and written).
  • Experience: Minimum 6 months of experience in voice, email, and chat support.
  • Education: High school diploma or equivalent.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive compensation package.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application for this exciting opportunity.

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