Customer Service Specialist

12 hours ago

Cainta, Calabarzon, Philippines beBeeDiversity Full time ₱30,000 - ₱80,000

**Job Title:**

Customer Service Specialist

The role of the Customer Service Specialist involves providing exceptional service to clients through effective communication and empathy. This position requires answering inbound calls, responding to customer inquiries, and resolving complaints in a professional manner.

Key Responsibilities:

  • Provide accurate information regarding products and services to customers
  • Resolve customer complaints in a timely and efficient manner
  • Document all customer interactions in the CRM system
  • Follow communication scripts and standard operating procedures
  • Meet or exceed performance metrics including call quality and handle time

Requirements:

To be successful in this role, candidates must possess strong verbal and written communication skills, ability to multitask and manage time effectively, basic computer literacy and typing skills, and previous customer service or call center experience is an asset.

This position operates in a professional office environment and requires sitting/standing for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks.

Benefits:

MCI offers competitive compensation and benefits packages, including HMO, Medical and Dental coverage, career growth and learning opportunities, allowances (Rice, Clothing, Laundry, Meal), performance and loyalty bonuses, frequent disinfection, fogging of workplace, employee shuttle services, company retreats and off-site events, and more.

Diversity and Inclusion:

MCI values diversity and believes that an inclusive workplace culture enhances our ability to deliver exceptional service to our clients. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

What We Offer:

We are committed to creating a work environment that is safe, respectful, and inclusive. Our ideal candidate should be highly motivated and dedicated, able to work independently and collaboratively as part of a team, and possess excellent problem-solving skills.

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