Expert Customer Advocate

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱450,000 - ₱675,000
Customer Success Expert

We are seeking a highly skilled Customer Success Expert to manage high volumes of customer contacts and communications via phone and email daily.

Key Responsibilities:
  • Manage complex customer relationships and interactions across multiple channels
  • Utilize advanced productivity tools to verify contact information and enhance communication efficiency
  • Conduct regular health checks to gauge product satisfaction and value completion
  • Develop in-depth product knowledge to address customer objections effectively
  • Document and track customer feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through timely and effective communication
  • Collaborate with teams and management to promote positive customer experiences and drive business growth
Requirements:
  • Minimum 2 years of experience working in customer service and support
  • Proven success in achieving personal and team sales quotas/goals
  • Experience in high-volume calling and communication
  • Ability to learn new technology and data systems
  • Process orientation and ability to follow established call scripts
  • Strong problem-solving skills and analytical thinking
  • Excellent knowledge of MS Office programs and productivity software
  • Experience working with CRM systems and databases
  • Flexibility to work from home or remote locations

We offer a Virtual First environment, providing equipment and requiring a reliable internet connection and dedicated workspace at home. You should be within a commutable distance to the office for occasional attendance.

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