Strategic Knowledge Management Leader

1 day ago

San Juan, National Capital Region, Philippines beBeeKnowledgeManager Full time $1,700 - $22,000

The role of Knowledge Manager is a strategic position that oversees the organization's IT knowledge management ecosystem. The successful candidate will leverage ITIL v4 and KCS v6 methodologies to drive continuous improvement, ensuring that knowledge articles are accurate, timely, relevant, and consistent in language and structure.

Job Description
  • This position requires a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges. The ideal candidate will possess exceptional technical acumen, linguistic proficiency, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

The Knowledge Manager will champion a culture of knowledge sharing, ensuring that collective experience is captured, validated, and readily accessible to drive efficiency, reduce support costs, and enhance service delivery.

This role involves defining, implementing, and continuously improving the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles. The Knowledge Manager will also oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.

Required Skills and Qualifications
  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework
  • Demonstrated experience in technical writing, editing, and content quality assurance
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred
  • KCS v6 Practices certification preferred
Benefits
  • Great Place to Work certified for 4 consecutive years
  • Remote work
  • Global exposure
Seniority Level, Employment Type, Job Function, and Industry
  • Mid-Senior level
  • Full-time
  • Other
  • IT Services and IT Consulting

This is a unique opportunity to lead and manage the knowledge management function in our organization, ensuring that the knowledge base is up to date, accessible, and effectively utilized.

The ideal candidate has a passion for knowledge management and automation, can communicate effectively with team members of all levels, and possesses excellent organizational and leadership skills.

  • IT Knowledge Management Strategist

    1 day ago

    San Juan, National Capital Region, Philippines beBeeKnowledge Full time $100,000 - $120,000

    Lead Knowledge Management ProfessionalWe are seeking an experienced and visionary Leader to oversee our IT knowledge management function.This role requires a strong strategic thinker with hands-on experience in Systems Administration, IT Support, and infrastructure. The ideal candidate will possess exceptional technical acumen, linguistic proficiency, and...

  • Senior Knowledge Strategist

    1 day ago

    San Juan, National Capital Region, Philippines beBeeKnowledgeManager Full time $96,000 - $124,000

    Knowledge Manager Job DescriptionWe are seeking a seasoned professional to lead our knowledge management function, ensuring that our knowledge base is up-to-date, accessible, and effectively utilized. This key role involves strategic leadership, content management, and knowledge sharing.Key Responsibilities:Strategic Leadership & Process Ownership:Define,...

  • Drive Business Growth as a Strategic Product Leader

    1 day ago

    San Juan, National Capital Region, Philippines beBeeStrategic Full time ₱12,000 - ₱18,000

    Strategic Product LeaderAs a Strategic Product Leader, you will spearhead business-driven product initiatives. Your work will directly drive conversions, retention, reduce churn, and boost user engagement, shaping the future of our platform.Main Responsibilities:Collaborate with stakeholders to define and prioritize product initiatives that yield business...

  • Strategic Talent Development Manager

    1 day ago

    San Juan, National Capital Region, Philippines beBeeBusinessPartner Full time ₱6,000,000 - ₱8,000,000

    **HR Business Partner Role Overview**We are seeking a highly skilled HR Business Partner to join our team. In this role, you will be responsible for providing strategic support to assigned business units and leaders, developing and implementing talent initiatives, and proactively identifying human resource initiatives that enhance bottom line results.

  • Strategic Operations Leader

    1 day ago

    San Juan, National Capital Region, Philippines beBeeStrategic Full time ₱3,000,000 - ₱4,500,000

    Executive Partner: A Leadership RoleWe are seeking a seasoned professional to assume the role of Executive Partner. This high-level position requires an individual with exceptional leadership skills, strong operational expertise, and excellent strategic thinking abilities.The successful candidate will be responsible for supporting the CEO in leading...

  • Strategic Finance Leader

    1 day ago

    San Juan, National Capital Region, Philippines beBeeFinancial Full time $90,000 - $120,000

    We are currently looking for a Financial Planning and Analysis Manager to support our clients based in the US. This role involves leading budgeting, forecasting, variance analysis, and financial modeling to support strategic decisions and resource allocation.

  • Talent Management Leader

    1 day ago

    San Juan, National Capital Region, Philippines beBeeManagement Full time ₱600,000 - ₱800,000

    Job Title: Talent Management LeaderWe are seeking an experienced Talent Management Leader to join our team. This role will be responsible for delivering customized human resources leadership across multiple facets of HR, including Culture Management, Onboarding, Compliance, Employee Engagement, Performance Management, and Employee Relations.The ideal...

  • Enterprise Partnership Leader

    1 day ago

    San Juan, National Capital Region, Philippines beBeeEnterprise Full time $140,000 - $160,000

    Job Title: Enterprise Partnership LeaderOur business is expanding into the enterprise market, where Global System Integrators (GSIs) play a crucial role in providing operational and tactical capacity. We are seeking an experienced leader to drive our GSI partnership strategy, forecast, bookings, and revenues.This role entails owning and driving GSI partner...

  • Accounting Manager

    1 week ago

    San Juan, National Capital Region, Philippines Verasie Research and Management Consultancy Full time ₱900,000 - ₱1,200,000 per year

    Come, join our teamWe are hiring an Accounting ManagerAre you a numbers-driven leader with a passion for accuracy and financial strategy? Join us and create a real impact We are looking for an experienced Accounting Manager to lead our accounting operations, ensure compliance and help shape financial decisions that drive business success.What You'll Do to...

  • Strategic Finance Leader

    2 weeks ago

    San Juan, National Capital Region, Philippines beBeeFinancial Full time ₱900,000 - ₱1,200,000

    Job Overview:The Senior Finance Executive in Financial Planning and Analysis plays a pivotal role in driving strategic decision-making through accurate financial analysis.Leveraging expertise in NetSuite, the executive crafts budgets, forecasts, and actual financial performance metrics.Key Responsibilities include:Extracting, compiling, and analyzing...