Customer Success Associate
1 month ago
About Citiworks
We are a dynamic organization committed to delivering exceptional services to our customers. Our team is dedicated to building long-lasting relationships and ensuring customer satisfaction.
Job Overview
We are seeking a highly skilled Customer Success Associate to join our team. The ideal candidate will be responsible for promoting and selling our products/services to existing and prospective customers.
Main Responsibilities:
• Conduct needs analysis of existing/potential customers to meet their requirements
• Establish and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Coordinate sales efforts with team members and other departments to achieve sales targets
• Collaborate with colleagues to ensure seamless customer service delivery
• Stay up-to-date with market trends and competitor activity to enhance sales strategies
Requirements and Qualifications
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Excellent problem-solving and negotiation skills
• Proven track record of achieving sales targets
• Familiarity with sales software and technology
What We Offer
• Competitive estimated salary: $55,000 - $65,000 per year
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
Join Our Team
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