Customer Support Associate

1 week ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
About the Role

We are seeking a highly skilled Customer Support Associate to join our team at RecruiterPH. This role is perfect for individuals who possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Process e-commerce orders in a timely and efficient manner.
  • Address inquiries and requests from both business-to-business and direct-to-consumer customers.
  • Provide clear, accurate, and professional customer support via various channels.
  • Communicate complex customer or vendor issues to resolve conflicts.
  • Collaborate with the Customer Care Team to ensure seamless support services.

Requirements:

  • Minimum 2-3 years of experience in customer service support in an online, B2B, or DTC environment.
  • Associate degree or equivalent work experience in Business Process Outsourcing (BPO).
  • Intermediate to advanced computer skills, including proficiency in Microsoft Office products.
  • Knowledge of CRM software systems such as Salesforce/Service Cloud is a plus.

Compensation:

We offer a competitive salary range of $25,000 - $35,000 per annum, commensurate with experience, making us one of the top companies in the industry for salaries and benefits. Our salary packages are designed to attract and retain the best talent, ensuring you have the financial stability and security you need to excel in your role.



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