Technical Team Support Specialist

7 days ago


Rizal, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking an experienced Support Services Team Lead to join our team. This is a leadership role that requires strong technical and leadership skills to guide our support team, ensure top-notch client service, and drive operational excellence.

The successful candidate will be responsible for leading and inspiring a support team, managing escalations, monitoring performance, and fostering a culture of collaboration. They will also oversee customer support tickets, ensuring timely resolution and clear communication.

This role involves administering and optimizing Salesforce, including training, reporting, and automation. The ideal candidate will collaborate across departments to resolve complex challenges and improve processes.

Required Skills and Qualifications
  • 8+ years of production environment experience
  • 5+ years of SQL and team leadership
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills
Benefits
  • Fully remote role
  • Competitive benefits: 30 days leave, insurance, lifestyle rewards & more
  • Work with a passionate, global team making an impact in the industry
Others
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development


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