Technical Support Specialist

7 days ago

Rizal, Philippines beBeeTechnical Full time $5,000 - $5,500
Job Overview:

We are seeking a skilled Technical Support Specialist to deliver exceptional customer experiences and drive business growth through effective technical support.

About the Role:

  • Provide timely and friendly customer support via multiple channels, ensuring seamless interactions and problem resolutions.
  • Document customer interactions and resolutions accurately to improve knowledge base and support efficiency.
  • Develop in-depth product knowledge to provide accurate and helpful responses to customers' inquiries.
  • Collaborate with technical teams to troubleshoot and resolve software-related issues efficiently.
  • Evaluate and enhance our customer support system to better serve customers and drive business success.
  • Maintain a comprehensive knowledge base for common customer queries and issues.
  • Analyze customer feedback and insights to identify areas for improvement and implement changes accordingly.

Key Qualifications:

  • 3+ years of experience in technical support or a similar role
  • High school diploma or equivalent; bachelor's degree preferred
  • Strong communication and problem-solving skills
  • Proficiency in English with excellent verbal and written communication skills
  • Basic grammar skills and average typing speed
  • Strong organizational and multitasking skills
  • Ability to collaborate with other team members and departments

What We Offer:

  1. A dynamic work environment that fosters growth and development
  2. Ongoing training and support to enhance skills and knowledge
  3. A collaborative team culture that values open communication and mutual respect

How to Apply:

Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you

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