Current jobs related to Customer Care Lead - Manila, National Capital Region - Lazada

  • Care Team Lead

    1 week ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    About enablesGROUPWe are a leading provider of aged care placement services in Australia. Our mission is to support families in navigating the complexities of residential and home care.Our innovative technology and compassionate support team help individuals find the best care providers based on their unique needs and preferences. We operate the country's...

  • Customer Care Officer

    3 days ago

    Manila, National Capital Region, Philippines Cartrack Full time

    CartrackNegotiableOn-site - Manila 1-3 Yrs Exp Diploma Full-timeJob DescriptionWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to...

  • Operations Director

    5 days ago

    Manila, National Capital Region, Philippines Satori Executive Training OPC Full time

    Job DescriptionWe are looking for an experienced leader to manage our customer care team in Manila. As a key member of our organization, you will be responsible for motivating and coaching your team to deliver exceptional customer experiences.Key Responsibilities:Lead the customer care team to achieve high-quality service delivery.Develop and implement...

  • Lead Acquisition Professionals

    3 days ago

    Manila, National Capital Region, Philippines CUBE CARE COMPANY Full time

    CUBE CARE COMPANY is seeking Lead Acquisition Professionals to join our team. As a Lead Acquisition Professional, you will be responsible for generating quality sales leads and acquiring new customers for our company.Job OverviewWe are a fast-paced and dynamic company that is committed to delivering high-quality products and services to our customers. We are...

  • Customer Care Specialist

    3 hours ago

    Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Performance Improvement Quality Lead

    6 days ago

    Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    Quality Improvement LeadWe are seeking a highly skilled Performance Improvement Quality Lead to join our team. As a key member of our customer experience team, you will play a critical role in evaluating and analyzing customer interactions to improve satisfaction scores.In this position, you will:Evaluate and analyze customer interactions to identify areas...

  • Customer Service Director

    1 week ago

    Manila, National Capital Region, Philippines Watsons Personal Care Stores (Philippines), Inc. Full time

    **About Us**We are Watsons Personal Care Stores (Philippines), Inc., a leading retailer of personal care products in the Philippines. Our mission is to provide our customers with a wide range of quality personal care products, excellent customer service, and a unique shopping experience.We are committed to building long-term relationships with our customers,...

  • Customer Care Specialist

    3 hours ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    PRIMARY ROLEGenerally, responsible for providing telephone based first point of contact with potential clientsResponsible for scheduling, making and remaking timely outbound calls, SMSs and emails to members of the public who provide their detailsResponsible for initiating telephone-based discussions with members of the public to qualify their need and if...

  • Business Development Manager

    4 days ago

    Manila, National Capital Region, Philippines GB Vision Care Inc. Full time

    About Our Mission:We aim to provide only the best eye care products and innovations to Eye Care Practitioners all over the Philippines, so that every Filipino will have a chance at a clearer future.Job Role:The Key Accounts Specialist will play a vital role in achieving this mission by building strong relationships with our customers and driving business...

  • Sales Lead Generation Experts

    3 days ago

    Manila, National Capital Region, Philippines CUBE CARE COMPANY Full time

    CUBE CARE COMPANY is seeking highly motivated and results-driven individuals to join our team as Sales Lead Generation Experts. In this role, you will be responsible for generating quality sales leads for our sales force.Job DescriptionWe are looking for self-motivated and quick-thinking individuals who can contribute to our company's goals. As a Sales Lead...

  • customer care specialist

    3 hours ago

    Manila, National Capital Region, Philippines Asalus Corporation (IntelliCare) Full time

    Graduate of any 4 years course (medical / Business Communication is preferred)With good customer service background, able to handle difficult patients.With good oral and written communicationProficient in MS tools and OutlookHow do your skills match this job?Your application will include the following questions:What's your expected monthly basic salary?Which...

  • Customer Experience Lead

    4 days ago

    Manila, National Capital Region, Philippines Unlimited Network of Opportunities International Corporation Full time

    Job SummaryWe are seeking an experienced Customer Care Supervisor to lead our team in providing exceptional service to our distributors. As a key member of our operations team, you will be responsible for supervising and mentoring the customer care team, ensuring that they have the skills and knowledge needed to deliver top-notch support.Key...

  • Global Customer Care Specialist

    3 days ago

    Manila, National Capital Region, Philippines Trip Group Full time

    Our TeamWe are a dynamic team of professionals who are passionate about delivering exceptional customer service. Our team members are highly skilled and dedicated to providing the best possible experience for our customers.Job SummaryWe are seeking a Global Customer Care Specialist to join our team. The successful candidate will be responsible for assisting...

  • Customer Care Manager

    3 hours ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    We're Hiring: Customer Care ManagerLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you coveredWe are currently on the lookout for a new Customer Care Manager to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and...

  • Customer Care Representative

    3 hours ago

    Manila, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time

    The Customer Care Representative would help maintain customer relations, support customer service concerns and inquiries relating to the SM Store Shop / SM E-store or any brands to be assigned to the department.Responsibilities:Respond to customer inquiries via phone or email, with clear and accurate information.Resolve customer complaints and issues in a...

  • Customer Care Specialist

    3 days ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    Job Summary:We are looking for a skilled Customer Care Specialist to join our team at Alta Resources (Philippines) Corporation. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels. Your primary responsibilities will include analyzing customer issues,...

  • Customer Care Team Leader

    7 days ago

    Manila, National Capital Region, Philippines Trafilea Full time

    About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing...

  • Quality Analyst Customer Experience

    6 days ago

    Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    About the RoleThe Quality Analyst Customer Experience is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. This involves:Evaluating customer interactions to identify areas for improvement.Analyzing data to pinpoint patterns and trends that can inform performance training.Developing and implementing quality...

  • Customer Care Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Unlimited Network of Opportunities International Corporation Full time

    Supervise and mentor the customer care team, providing guidance and support.Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.Develop and implement training programs to enhance team skills and knowledge.Ensure the team provides prompt, accurate, and courteous responses to distributors'...

  • Customer Relationship Manager

    4 days ago

    Manila, National Capital Region, Philippines GB Vision Care Inc. Full time

    About Us:GB Vision Care Inc. has been a trusted name in the eye care industry for decades.We pride ourselves on our commitment to quality, innovation, and customer satisfaction.Job Title:We are seeking a highly skilled Key Accounts Specialist to join our team.Key Responsibilities:Identify and pursue new business opportunities.Develop and implement sales...

Customer Care Lead

1 week ago

Manila, National Capital Region, Philippines Lazada Full time
Key Responsibilities
We are seeking a highly motivated and experienced professional to join our team as a Customer Care Lead. In this role, you will be responsible for working extensively with cross-functional stakeholders (Customer Experience, R&D, particularly algorithms engineers and product managers) to identify and implement optimal solutions in the areas identified fitting customer needs.

Your key responsibilities will include:
  • Driving leadership and execution in processes, initiatives, and functionality as related to the Customer Care platform, including artificial intelligence products.
  • Utilizing a data-driven approach to analyze logs and user feedback to improve the coverage, resolution rate, and customer satisfaction.
  • Constructing and maintaining a knowledge base that aligns with local Philippines market needs/customization.
  • Instructing AI models through annotation and prompt engineering.


This is an exciting opportunity to join our team and contribute to the success of our business.