Customer Service Operations Associate

3 days ago


Pasig, National Capital Region, Philippines lexie staffing and business consulting Full time

Lexie Staffing and Business Consulting is seeking a skilled Customer Service Representative to join our team. As a representative, you will be the primary point of contact for customers, providing timely and effective resolutions to their inquiries.

About Us

We are a dynamic staffing and business consulting firm dedicated to delivering exceptional service to our clients. Our commitment to excellence has earned us a reputation as a trusted partner in the industry.

The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences. If you are motivated, proactive, and enthusiastic about providing top-notch service, we encourage you to apply.

Job Description

This role involves working with customers via phone, email, or chat to resolve issues, answer questions, and provide product information. You will also be responsible for escalating complex issues to senior representatives or managers as needed.

Responsibilities
  • Provide exceptional customer service through various channels (phone, email, chat)
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Escalate complex issues to senior representatives or managers as needed
  • Work collaboratively with internal teams to achieve shared goals
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Amenable to work on shifting schedules/graveyard shifts
  • Ability to relocate onsite if required

With a competitive salary of $30,500, this is an excellent opportunity for individuals who thrive in customer-facing roles and are eager to grow their careers in a dynamic organization.



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