Support Operations Professional

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱4,000 - ₱8,000
Job Description

As a Support Operations Specialist, you will play a key role in delivering exceptional customer support to residents and partners. Your responsibilities will include responding to inquiries, resolving issues, and contributing to platform configuration and internal business support.

You will be part of a collaborative team, working closely with colleagues to achieve shared goals. Your performance will be measured on your ability to respond promptly, accurately, and effectively to customer needs.

  • Respond to customer inquiries within 4 business hours and resolve most within 1–2 days.
  • Identify, document, and track platform issues, following through to closure.
  • Moderate communities to ensure they remain safe and on-guideline, responding to issues within a real-time to 2-hour window.
  • Conduct smoke testing before each release or configuration push.
  • Assist users by reproducing issues, providing solutions, and closing cases within agreed SLAs.

Key Performance Indicators (KPIs)

  • Email acknowledgment: ≤ 4 business hours; typical resolution 1–2 days
  • Moderation responses: Real-time to 2 hours
  • Bug reporting: Within 24 hours; track to closure
  • Community setup: ≤ 2 business days
  • Content/settings updates: 24–48 hours
  • Data imports: 48–72 hours
Requirements

We are looking for an individual with excellent written English skills, calm problem-solving abilities, and clear documentation practices. The ideal candidate will have 1-3+ years of experience in customer support, operations, or success, with a focus on tech/SaaS or community/property platforms.

Additionally, the successful candidate will possess:

  • Comfort with ticketing tools and issue trackers (e.g., helpdesk/Jira-style)
  • Basic QA/UAT mindset; able to follow checklists and SLAs precisely
  • Experience with community moderation, data imports/CSV hygiene, or light configuration work is a bonus
What We Offer

We offer a remote, PH-based, collaborative, and process-driven work environment. Our team shares workload, with defined SLAs and regular working hours. You will be part of a dynamic and supportive team that values teamwork and open communication.

  • Tech Operations Support Professional

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeExecutive Full time ₱45,000

    Support Excellence in Executive OperationsWe are seeking an accomplished Executive Assistant to join our team. In this role, you will play a vital part in delivering seamless execution of technology initiatives.The Role ResponsibilitiesProvide high-level support to CTO and executive team members, including proactive calendar, inbox, and travel...

  • Administrative Support Professional

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeAdministration Full time $7,800 - $8,400

    Administrative Support ProfessionalWe are seeking a highly organized and proactive Administrative Support Professional to play a vital role in supporting our team with various operational tasks. This includes maintaining our daily schedules, managing communication channels, and ensuring smooth administrative operations.Key Responsibilities:Calendar...

  • Academic Support Professional

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeacademic Full time ₱7,200 - ₱7,800

    Are you passionate about education and customer service?Academic Support ProfessionalThis is a remote role requiring excellent English communication skills. A recorded self-interview is necessary to apply.The Academic Support Professional plays a key role in the success of our educational institution by coordinating instructors, tracking student progress,...

  • IT Support Professional

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeScripting Full time ₱53,000

    Job Title: IT Support ProfessionalAbout the Role:We are seeking an experienced technical support specialist to assist our content partners with data transfer operations. This role involves providing customer support, troubleshooting technical issues, and performing hands-on data transfer tasks using AWS automation scripts.Key Responsibilities:Communicate...

  • Administrative Support Professional

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeAdmin Full time $10,000 - $20,000

    Job Title: Administrative Support Professional">We are seeking a highly skilled and detail-oriented Administrative Support Professional to provide high-level administrative support for our clients. As a key member of our team, you will manage day-to-day operations and executive tasks, helping business leaders stay organized and efficient.">The ideal...

  • Sales Operations Professional

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeOperations Full time ₱500,000 - ₱800,000

    Business Operations SpecialistWe are seeking a highly skilled Business Operations Specialist to provide top-tier support to our Sales Department. This role is crucial in ensuring smooth operation by helping manage projects, creating and quality-checking spreadsheets, facilitating effective communication, working with leasing partners, assisting in creating...

  • Operations Support Manager

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeExecutive Full time ₱4,000 - ₱9,000

    Marketing Operations Specialist OpportunityA highly skilled Marketing Operations Specialist is needed to support our organization's growth. This role will be responsible for coordinating daily operations, organizing outreach, ensuring systems are running smoothly, and utilizing AI tools to maximize impact and efficiency.The ideal candidate will support...

  • Professional Customer Support Specialist

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱65,000

    Job Description:We're looking for a proactive and detail-oriented customer service professional to join our operations team.You'll be the front line for our business clients, ensuring a smooth, professional experience through timely, solution-driven support. You'll work cross-functionally with internal teams and help build long-term relationships with our...

  • Marketing Support Professional

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeProfessional Full time ₱1,100 - ₱8,000

    Marketing Support ProfessionalWe are seeking a detail-oriented and proactive Marketing Support Specialist to join our team. This role is ideal for someone with experience in marketing support, who can efficiently coordinate with multiple stakeholders and learn new platforms.Job Description:The successful candidate will be responsible for providing day-to-day...

  • Operational Support Specialist

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeAdministrative Full time ₱4,500 - ₱7,000

    As a highly organised and proactive professional, you will play a key part in supporting daily operational functions across multiple departments.This role involves providing administrative support to ensure seamless day-to-day operations, including handling customer enquiries, managing accounts receivables, orders inbox management, price reviews, product...