Professional Customer Support Specialist

1 day ago

Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱65,000
Job Description:

We're looking for a proactive and detail-oriented customer service professional to join our operations team.

You'll be the front line for our business clients, ensuring a smooth, professional experience through timely, solution-driven support. You'll work cross-functionally with internal teams and help build long-term relationships with our partners by delivering top-tier service.

Key Responsibilities:

  • Act as the primary point of contact for B2B clients via email, and chat.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Required Skills & Experience:

To succeed in this role, you should have:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.
Benefits:

This role offers a unique opportunity to grow professionally and make a meaningful impact on our business. As a member of our operations team, you'll enjoy:

  • A remote work environment.
  • The flexibility to work from anywhere in the New York time zone.
What We Offer:

At [Company Name], we're committed to providing a supportive and inclusive work environment that fosters growth, innovation, and collaboration. We believe in the power of teamwork and strive to create opportunities for our employees to develop their skills and advance their careers.

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