Digital Customer Advocate

1 week ago


Barcelona, Philippines beBeeCustomer Full time ₱1,800,000 - ₱2,500,000
Customer Care Process Associate Job Overview

The primary role of a Customer Care Process Associate involves digitally resolving customer complaints with professionalism and integrity, ensuring customer satisfaction and retention.

Key Responsibilities:
  • Resolve customer issues effectively through digital means
Requirements:
  • Excellent communication and interpersonal skills in English and Vietnamese
  • At least 3 years of experience in an international contact center environment
  • Strong technical knowledge and troubleshooting skills, proficient in Microsoft Office tools
  • Superior problem-solving skills and ability to work independently and objectively
  • Able to de-escalate customer frustration and build strong customer relationships


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