Digital Consumer Advocate

1 week ago


Barcelona, Philippines beBeeCustomer Full time ₱1,224,000 - ₱1,530,000

Role Summary:

Consumer Engagement Specialist

We are seeking a professional to be the voice of our organization to consumers across digital formats. This role will execute the day-to-day tone of voice for multiple brands in response to consumer comments/inquiries received via email.

Main Responsibilities:

  • Respond promptly to consumer product/company concerns and inquiries, following best practices for engagement. Responsible for writing and responding to consumers via email (90%).
  • Assist with ad-hoc assignments to support other traditional operational requirements (10%).

Key Qualifications:

  • Bachelor's Degree in Communications, PR, English, Marketing or related field.
  • Excellent writing, editing, and communication skills.
  • Experience engaging with consumers.
  • Ability to adapt and differentiate between various brand voices/tones/personalities.
  • Independent self-starter and detail-oriented individual.

Benefits:

  • Remote work setup.
  • Opportunity to drive loyalty through direct engagement.


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