
Digital Consumer Advocate
1 week ago
Role Summary:
Consumer Engagement SpecialistWe are seeking a professional to be the voice of our organization to consumers across digital formats. This role will execute the day-to-day tone of voice for multiple brands in response to consumer comments/inquiries received via email.
Main Responsibilities:
- Respond promptly to consumer product/company concerns and inquiries, following best practices for engagement. Responsible for writing and responding to consumers via email (90%).
- Assist with ad-hoc assignments to support other traditional operational requirements (10%).
Key Qualifications:
- Bachelor's Degree in Communications, PR, English, Marketing or related field.
- Excellent writing, editing, and communication skills.
- Experience engaging with consumers.
- Ability to adapt and differentiate between various brand voices/tones/personalities.
- Independent self-starter and detail-oriented individual.
Benefits:
- Remote work setup.
- Opportunity to drive loyalty through direct engagement.
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