Senior Customer Experience Specialist

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

Apollo is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

The Role

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

As a Product Advocate, you will troubleshoot and resolve customer issues, optimize support processes, and contribute to the company's values-driven culture.

Key Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues.
  • Stay up-to-date on product changes, new features, and integrations.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to Service Level Agreements (SLAs), meeting key performance metrics such as resolution time and Customer Satisfaction (CSAT).
Essential Qualifications
  • Minimum 2 years proven experience in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
We are AI Native

We are an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team.

Why You'll Thrive Working with Us

We're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one.

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