Customer Advocate

We are seeking a skilled Customer Advocate to join our team. As a key point of contact, you will champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

Key Responsibilities:

• Align customer business goals with current and future product capabilities

• Encourage customers to utilize new features that drive their business forward

• Provide insight and relay customer feedback with internal teams

• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps

• Develop plans that ensure customers successfully adopt our platform that aligns to their business needs

• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments

Requirements:

• Prior experience with Contact Center technology either as a provider or in operations required

• 3-5 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company

• Bachelor's Degree or equivalent experience in Customer Success, Consulting or Account Management

• Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices

• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

• Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences

• Knowledge of Salesforce

We Offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

Our work culture is built on collaboration, innovation and a commitment to excellence. We foster an environment where employees feel valued, empowered and inspired to grow professionally and personally. Our leadership is passionate about creating a workplace that is inclusive, diverse and respectful of all individuals.

We believe in investing in the well-being of our employees and offer a range of benefits and programs to support their physical, emotional and financial health. From wellness initiatives to employee recognition programs, we strive to create a positive and supportive work environment that promotes job satisfaction and career growth.

At RingCentral, we empower our employees to be their best selves and encourage them to take ownership of their careers. We offer opportunities for professional development, mentorship and networking, helping our employees build skills, gain confidence and achieve their goals.

If you are passionate about delivering exceptional customer experiences, driven by innovation and a commitment to excellence, we invite you to join our team.