Support Advocate

1 day ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,000,000
Customer Support Specialist Job Description

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Communicate with customers to handle and resolve queries within service level agreements (SLAs)
  • Escalate and liaise with internal teams to investigate issues and find resolutions
  • Develop subject matter expertise in all areas of business operations at Paysend and put customers at the heart of every decision
  • Continuous Improvement - identify trending issues and escalate concerns accordingly
  • Continuous Improvement - review current processes, templates, and internal systems and make suggestions on improvements that would enhance the customer experience or help them self-serve
Required Skills and Qualifications:
  • Experience working in a customer-facing environment, preferably in a business-to-consumer (B2C) setting
  • Strong communication skills with sound decision-making skills
  • Willingness to take ownership of tasks and investigations and own the outcome
  • Self-motivated with strong organizational skills and a methodical approach to problem-solving
  • Strong interpersonal skills to communicate with internal and external stakeholders
  • Ability to work in a pressurized environment with varying deadlines and priorities
  • Analytical - look for trends in issues and take corrective actions to reduce or eliminate these
  • Ability to work both independently and as part of a team
Desired Skills/Experience:
  • Knowledge of general operations within financial services/FinTech
  • Working in a Financial Services or FinTech company
  • Working knowledge of Zendesk (or similar CRM)
  • Understanding or awareness of Know Your Customer (KYC) and/or Anti-Money Laundering (AML)
Why Join Us?
  • Make a Global Impact: Directly impact millions of users worldwide
  • Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
  • Thrive in a Connected, Global Organization: Collaborate with colleagues across international hubs
  • Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values
  • Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements

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