Technical Support Advocate

1 day ago

Angeles City, Central Luzon, Philippines beBeeCommunication Full time $60,000 - $80,000
Customer Support Job Overview

Job Description:

  • Handle customer inquiries via live chat, email, and phone calls to ensure timely responses.
  • Determine customer needs, select solutions, and follow up on resolved issues.
  • Develop comprehensive support documentation for internal and customer use.
  • Evaluate technical requests and escalate bugs to the support team.
  • Provide product training sessions and workshops to enhance customer knowledge.

Responsibilities:

  1. Maintain compliance with industry standards by ensuring customers adhere to best practices.
  2. Foster strong relationships with customers through effective communication and active listening.
  3. Manage multiple chats simultaneously and prioritize tasks efficiently.
  4. Analyze complex issues and offer creative solutions.
  5. Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.

Requirements:

  • Primary language proficiency in English; secondary languages are an asset.
  • At least one year of experience in live chat customer support for software/SaaS platforms.
  • Demonstrable critical thinking, communication, and problem-solving skills.
  • Ability to quickly learn new software platforms.
  • A self-starter with a positive attitude and adaptability.
  • Highly organized, with strong project management skills.
  • Familiarity with chat and CRM platforms.

Bonus Points:

  • Bachelor's degree in a related field of study.
  • Two or more years of customer support experience.

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