
Customer Service Director
7 days ago
We are looking for a skilled professional to lead our customer support function and deliver high-quality service experience.
- Develop policies, procedures, and standards to align with business goals and customer expectations.
The ideal candidate will have a strong understanding of customer service practices and customer journey management.
Responsibilities:
- Manage the customer support team to ensure timely resolution of customer complaints.
- Collaborate cross-functionally with teams to resolve customer pain points.
- Develop and implement customer service strategies to improve customer satisfaction.
Requirements:
- Minimum 6 years of experience in customer service for a tech or SaaS company.
- Strong leadership skills and ability to scale customer service operations.
- Previous experience in the insurance or InsurTech space is an advantage.
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