Customer Service Ambassador

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱450,000 - ₱600,000
Job Opportunity

We are seeking a highly motivated and skilled professional to fill the role of Customer Success Specialist. This position is ideal for individuals who are passionate about delivering exceptional customer service and building strong relationships with clients.

The successful candidate will be responsible for ensuring client satisfaction, identifying opportunities for growth and improvement, and collaborating with internal teams to resolve issues promptly.

This is an excellent opportunity for someone who is looking to develop their skills and advance their career in a fast-paced and innovative environment.

Key Responsibilities:
  • Act as primary point of contact for clients, ensuring their satisfaction and success throughout their engagement with our organization.
  • Onboard new clients, providing them with clear understanding of our services, processes, and value propositions.
  • Build strong relationships with clients by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams, such as engineering, sales, and project management.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple, clear language.
  • Prepare and present reports on customer feedback and project outcomes to identify trends and areas for improvement.
  • Identify opportunities to enhance the customer experience and work on strategies for customer retention and growth.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • 3-5 years of experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations and resolve client issues effectively.
Benefits:
  • Flexible working hours with potential remote work options.
  • Opportunity to grow within a high-energy, innovative start-up.
  • Engaging start-up culture with a focus on teamwork and continuous improvement.

This is a remote role requiring adherence to 7am-5pm Pacific Standard Time.

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