Customer Service Ambassador

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCareer Full time ₱2,500,000 - ₱4,000,000
Customer Service Role

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer support through various communication channels.

  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Stay current with industry changes/trends to provide best-in-class service.
  • Meet personal/team qualitative and quantitative targets.

Please note that this is a contract position.

Requirements

Education and Experience:

  • A minimum of 2 years of customer service experience is preferred.
  • A High School Diploma or equivalent is required.

Required Skills and Qualifications:

  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Basic computer and typing skills.
  • Consistent attention to detail and quality.
  • Customer focus and adaptability to different personality types.
  • Strong time management skills with the majority of your time focused on inbound calls.
  • Flexibility with scheduling is preferred.

Benefits:

  • Night Differential.
  • Career Growth and Learning.
  • A project bonus may be given at the end of the project if all conditions are met.

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