Frontline Customer Service Ambassador

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCandidate Full time ₱2,500,000 - ₱3,500,000
Customer Service Representative Role

The key responsibility of this role is to provide quality customer service to distributors. This involves responding to phone or email requests, answering and assessing all customer inquiries, processing sales orders, and resolving any customer issues.

Key Responsibilities:
  • Deliver exceptional customer service by interacting with customers, answering their inquiries, and handling complaints in a professional manner.
  • Be the primary point of contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
  • Quote established pricing and modified tools as required.
  • Provide technical support and recommend products for customer applications.
  • Communicate effectively with internal sales personnel and the Customer Service Manager regarding sensitive customer issues.
  • Meet departmental performance targets.
  • Support Accounts Receivable by investigating disputed payments and processing credit memos as necessary.
  • Resolve quote or purchase order discrepancies for all customer orders.
  • Process routine returns, quality returns, and annual stock returns.
  • Monitor Key Accounts; notify customers of late orders, issue credits and/or RMA's, file customer complaints, track shipments, and run open order reports as needed.
  • Respond promptly to customer needs and solicit feedback to improve service.
  • Maintain departmental processes in line with other affected facilities and departments.
  • Attend training classes to enhance skills as required.
Ideal Candidate Profile

The ideal candidate is an organized self-starter who thrives in a collaborative team environment. They possess excellent communication skills, can build strong relationships with distributors, and are adept at multitasking.

They take deadlines seriously, are cooperative, responsible, and relationship-oriented, and are looking for a career where strong performance is rewarded and opportunities for growth exist.

A Bachelor's Degree or equivalent manufacturing industry experience, along with 3-5 years of customer service experience, is desired. Product knowledge and industry experience with metal cutting tools is a plus but not required.

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