Healthcare Service Ambassador

23 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱25,000 - ₱32,000
Customer Service Representative

Revolutionize the way people access medical treatment and join our team of innovators who are reimagining the building blocks of healthcare.

We're looking for a skilled Customer Service Representative to deliver exceptional customer service by promptly and courteously addressing customer inquiries, complaints, and feedback across multiple channels.

As a key member of our Member Experience team, you will actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.

Responsibilities:

  • Deliver exceptional customer service by promptly and courteously addressing customer inquiries, complaints, and feedback across multiple channels (phone, email, chat, social media, etc.).
  • Actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.
  • Provide comprehensive and accurate information regarding our products, medicines, treatments, and services to customers, ensuring they are well-informed.

Requirements:

  • At least 1 year of experience in a customer service, operations or healthcare-related role, preferably in a telehealth or healthcare setting.
  • Proven track record of excellent customer service, operations and logistics experience.
  • Professional proficiency for written and spoken English to effectively communicate with team members from different countries.
  • Exceptional problem-solving skills to address technical or customer issues that may arise and find efficient resolutions.
  • Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.

Benefits:

  • Work alongside a talented and dynamic team of professionals who are passionate about delivering better health to people.
  • Collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.
  • Continuously develop an in-depth understanding of the company's products, services, and processes to provide excellent customer service.

Why Join Us?

We offer a supportive work environment that fosters growth and development. Our team is dedicated to making a positive impact on people's lives through innovative healthcare solutions. If you share our passion for delivering better health to people, we encourage you to apply for this exciting opportunity.

What We Offer:

  • A competitive salary package
  • A comprehensive benefits program
  • The opportunity to work with a cutting-edge technology platform
  • Continuous professional development opportunities

Are you ready to revolutionize the way people access medical treatment? Apply now to become a part of our innovative team

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