Customer Experience Representative

1 week ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱35,000 - ₱70,000
Job Overview

We are seeking highly motivated individuals who are passionate about delivering exceptional customer experiences and thrive in a team-oriented environment.

The ideal candidate will be dedicated, possess excellent communication skills, and be fluent in English and Spanish (spoken and written).

Key Responsibilities
  • Answer inbound calls and respond to customer inquiries with professionalism and empathy.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints in a timely and effective manner.
  • Document all customer interactions in the CRM system.
  • Follow established protocols and standard operating procedures.
  • Meet or exceed performance metrics including call quality and handle time.
Candidate Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Strong verbal and written communication skills.
  • Ability to multitask and manage time effectively.
  • Basic computer literacy and typing skills.
Work Environment

This job operates in a professional office setting.

The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

About Our Company

We help customers achieve their CX and DX goals differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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