Customer Experience Representative

1 week ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time $30,000 - $40,000
About the Role

We are seeking a Customer Support Associate to join our team. This role will play a vital part in ensuring a seamless experience for our global user base.

Your ability to communicate effectively, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this position.

This is an exciting opportunity to shape the future of remote teamwork and redefine digital collaboration.

Key Responsibilities
  • Provide top-notch customer support through email and chat
  • Troubleshoot user concerns, identify issues, and deliver proactive solutions
  • Ensure timely and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborate with departments to improve processes, gather feedback, and ensure alignment with customer needs
  • Document recurring issues and customer feedback to enhance the overall user experience
Requirements
  • Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry
  • Excellent communication skills in English (both written and verbal)
  • Strong problem-solving abilities and a solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-first attitude with a commitment to creating positive experiences
  • Tech savvy - Likes to learn and dive deep into software and different tools
  • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
Bonus Skills
  • Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plus

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