Customer Experience Specialist

13 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time $4,800 - $12,000
Customer Service Representative Job Description">

We are looking for a Customer Service Representative to work with our clients. As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction on both Amazon Seller Central accounts and client websites.

You will be responsible for addressing customer inquiries, resolving issues, and providing assistance to ensure a seamless shopping experience for customers.

Key Responsibilities:
  1. Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client's website.
  2. Provide accurate information about products, orders, shipping, and returns.
  3. Assist customers with navigating the client's website, placing orders, and resolving any technical issues they may encounter.
  4. Collaborate with sales and operations teams to address customer concerns and ensure timely resolution of issues.
  5. Maintain a high level of professionalism and empathy when interacting with customers to build trust and loyalty.
  6. Monitor customer feedback and identify recurring issues to proactively address them.
  7. Update customer records and communicate feedback or trends to appropriate departments within the company.
Requirements and Qualifications
  • A minimum of 2+ years of customer service experience is required.
  • Preferably experienced with customer service tools such as E-desk or similar platforms.
  • Excellent English communication skills, both written and verbal.
  • Strong customer service orientation with the ability to empathize and prioritize customer needs.
  • A basic understanding of e-commerce platforms, particularly Amazon Seller Central, is preferred but not required.
  • Detail-oriented with the ability to multitask and prioritize tasks effectively.
  • Proficiency in using email, chat, and other communication tools.
  • Ability to work independently and collaboratively within a remote team environment.
  • Must be available to engage through WhatsApp chat.
  • Equipped with a reliable PC/laptop (minimum specifications: i5 processor, 8GB RAM).
Benefits
  • Remote work environment.
  • Working hours are from 9 AM to 5 PM UK time.
Others

If you meet the qualifications and are ready to take on this exciting challenge, we encourage you to apply We appreciate your interest in joining our team and look forward to meeting you.

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