
Customer Experience Manager
1 day ago
As a Team Lead, you will be responsible for guiding and directing Customer Service Representatives to ensure high-quality service delivery. This role involves taking ownership of customer interactions and working closely with team members to achieve exceptional results.
Key Responsibilities- Supervise and manage Customer Service Representatives to ensure they meet performance expectations
- Foster a positive work environment that encourages professional development and employee engagement
- Analyze data and reports to identify areas for improvement and implement changes to meet Key Performance Indicators (KPIs)
- Bachelor's degree or equivalent in Business Administration preferred
- Minimum 1-2 years of experience in a contact center or customer service setting, with at least 6 months in a supervisory or leadership role
- Strong communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Leadership and problem-solving skills
- Opportunity to grow and develop your career in a dynamic industry
- A supportive work environment with opportunities for professional growth and development
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Manager, Customer Experience
4 weeks ago
Cebu City, Central Visayas, Philippines Conduent Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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Experienced Customer Experience Manager
3 days ago
Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱4,000,000 - ₱7,000,000About the JobWe are seeking an experienced professional to fill a key role in our organization. As a Customer Experience Manager, you will be responsible for ensuring seamless interactions between clients and our team.Key Responsibilities:Create strategic agreements and position descriptions based on client needs.Lead client onboarding processes, including...
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Customer Experience Specialist
2 days ago
Cebu City, Central Visayas, Philippines beBeeCustomerCare Full time ₱50,000 - ₱70,000Job OverviewCare for customers, build trust, and create impact.You will turn customer challenges into positive experiences.As a key member of our team, you will play a crucial role in managing and improving the overall customer experience with a strong focus on eCommerce and retail interactions.Key Responsibilities:Provide exceptional customer service by...
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Customer Experience Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines DRM Inc. Full timeJOB TYPE: Full-timeWORK LOCATION: Cebu / BaybayWORK SCHEDULE: Nigh shiftJOB DESCRIPTION:Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team...
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Customer Experience Ambassador
1 week ago
Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱400,000Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to provide exceptional service to our customers across various marketplaces. As a key member of our team, you will be responsible for resolving customer issues through timely responses to emails, calls, voicemails, and live chat. You will also perform special projects...
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Customer Experience Specialist
5 days ago
Cebu City, Central Visayas, Philippines TalentPop App Full timeAbout TalentPopAt TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer...
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Customer Experience Specialist
3 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱20,000 - ₱25,000 per yearCustomer Experience Specialist – FinancialLocation: Cebu CityWork Setup: Onsite | Shifting ScheduleBuild a Meaningful Career in Customer ServiceStep into a rewarding role as a Customer Experience Specialist and become the first point of contact for customers who need reliable support and clear solutions. You'll be part of a dynamic team that values...
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Customer Experience Specialist
2 days ago
Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱3,200,000 - ₱4,800,000Key Responsibilities:Deliver exceptional service to clients through handling inbound and outbound calls.Resolve customer inquiries and provide product information.Process orders, manage shipment planning, and ensure proper invoicing and documentation flow.This is a full-time position requiring strong communication and problem-solving skills. You must be able...
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Customer Experience Associate
3 days ago
Cebu City, Central Visayas, Philippines beBeeCustomer Full time $67,657 - $84,430Job Title:Customer Service Specialist Job Summary:This role is responsible for delivering exceptional customer service and support to clients. The ideal candidate will have excellent communication skills, be detail-oriented, and possess a strong analytical mindset. Key Responsibilities:Client Governance: Establish an aligned governance model with clients,...
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IT Experience Manager
4 hours ago
Cebu City, Central Visayas, Philippines beBeeServiceManagement Full time $100,000 - $130,000Job OverviewThis role involves overseeing the customer experience by delivering high-quality service and ensuring customer satisfaction through effective management.Key ResponsibilitiesTo achieve business objectives, align IT strategies with organizational goals to maximize productivity and performance.Develop and implement plans, controls, and management...