Customer Experience Representative

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱1,504,099 - ₱2,892,585
Job Description:

As a Support Specialist, you will play a crucial role in helping customers use and troubleshoot our software products.

You'll use your skills and curiosity to guide customers toward solutions, troubleshoot technical issues, and deliver an exceptional experience across phone, email, and chat.

At Zywave, we're building a high-performance, employee-first culture rooted in trust, growth, and care. You'll be the face of our brand—helping customers, collaborating with teammates, and embodying our core values: Belong, Grow, and Transform.

Required Skills & Qualifications:
  • Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
  • Strong written and verbal communication skills; able to explain technical ideas to non-technical people.
  • A positive attitude and focus on providing great customer service.
  • Good problem-solving and analytical thinking skills.
  • Ability to manage time well and work with others to reach team goals.
  • Flexibility and openness to change in a fast-moving environment.
  • Interest in learning and growing your business and technical skills.
  • Respect for others and commitment to a positive, ethical workplace.
Benefits:

We support your growth and well-being with a healthy work/life balance. At Zywave, you'll enjoy opportunities for career advancement, professional development, and collaborative teamwork.

Why Work at Zywave?

Zywave empowers insurers and brokers to drive profitable growth and thrive in today's escalating risk landscape. We bring together transformative, ecosystem-wide capabilities to amplify impact across data, processes, people, and customer experiences.

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