Property Operations Excellence Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeLeadership Full time ₱1,840,000 - ₱2,345,000
Leadership Opportunity in Property Management

We are seeking an experienced Operations Manager to join our team, responsible for ensuring operational excellence across the Assistant Property Manager (APM) team. This leadership-level position combines strategic oversight, hands-on mentorship, and cross-functional collaboration to drive performance, consistency, and client satisfaction.

The ideal candidate will serve as the go-to resource for property management best practices, manage day-to-day team operations, oversee performance metrics, and coordinate directly with senior leadership, vendors, partners, and clients. Your focus will be on elevating work quality, streamlining processes, developing staff, and ensuring alignment with organizational goals.

Key Responsibilities:
  • Team Leadership & Support
    • Supervise and serve as the primary point of contact for APMs and internal operations staff.
    • Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.
    • Oversee onboarding, training, and professional development of new and existing team members.
    • Conduct regular performance reviews and report on key team metrics to senior leadership.
  • Operational Oversight
    • Own and oversee all internal property management processes and ensure adherence to best practices.
    • Interact directly with investors, third-party vendors, accounting teams, and stakeholders as needed.
    • Develop and implement scalable, compliant operational policies and procedures.
    • Drive continuous process improvement initiatives to reduce friction, errors, and inefficiencies.
  • Quality Assurance & Communication
    • Monitor and uphold high standards of communication and customer service across all correspondence.
    • Ensure timely and accurate responses to resident concerns and internal escalations.
    • Review team KPIs (e.g., OpenPhone stats, call logs) and develop structured templates to standardize communication expectations.
    • Create accountability tools (e.g., monthly rhythm calendars) to track project progress and follow-ups.
  • Project & Task Management
    • Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
    • Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.
    • Support team members with work-related and personal concerns, promoting a positive team culture.
Required Skills and Qualifications:
  • A minimum 5 years of experience in property management, real estate operations, or a related field.
  • Proficiency with property management software (Appfolio, Buildium, Yardi, Rent Manager, or similar).
  • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.
  • Proven track record of managing a team and driving results in a fast-paced environment.
  • Strong communication, organization, and problem-solving skills.
Benefits:
  • 100% Remote Work.
  • Weekends Off.
  • 10 Paid Time Off per year.
  • 6 Paid Holidays.
  • HMO (Comprehensive Medical & Dental) after 6 months.
Additional Information:

This is a leadership-level position that requires strong technical property management skills, exceptional leadership and interpersonal abilities. If you are proactive, detail-oriented, calm under pressure, and solution-focused, we encourage you to apply.

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